1. General
These Terms & Conditions govern the use of our website and the purchase of products from our online store. By placing an order, you agree to be bound by these Terms & Conditions.
We reserve the right to update, modify, or amend these Terms & Conditions at any time. Any changes will take effect immediately upon publication on our website.
2. Products
We make every effort to ensure that product descriptions, photographs, colours, sizing information, and specifications are accurate. However, actual colours may vary slightly due to screen settings and device displays.
As some clothing and jewellery items may be handcrafted or produced in small batches, minor variations may occur and do not constitute a fault.
3. Pricing and Payment
All prices displayed on our website are shown in the applicable currency and include taxes where required by law unless otherwise stated.
Payment must be received in full before an order is processed and dispatched.
We reserve the right to correct pricing errors and cancel orders affected by such errors. Where payment has already been made, a full refund will be issued.
4. Order Acceptance
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel any order if a product is unavailable, payment cannot be authorised, pricing or product information is incorrect, or fraudulent or suspicious activity is suspected.
5. Shipping and Delivery
Orders are typically processed and dispatched within 2–3 working days of receiving payment confirmation. Working days are Monday to Friday and exclude weekends and public holidays.
Delivery timeframes are estimates only and begin once an order has been dispatched. While we aim to dispatch all orders within the stated timeframe, delays may occasionally occur during busy periods, promotional events, or due to circumstances beyond our reasonable control.
We are not responsible for delays caused by postal services, courier companies, customs procedures, weather conditions, or other factors beyond our control.
Risk in the products passes to the customer upon delivery.
6. Returns and Refunds
Customers may return eligible items in accordance with our Return Policy.
To qualify for a return, items must be unworn, unused, and in their original condition with all tags, packaging, and accessories included. Returns must be initiated within the timeframe specified in our Return Policy.
For hygiene reasons, earrings and other pierced jewellery cannot be returned or exchanged unless they are faulty or required by applicable consumer law.
We reserve the right to refuse returns that do not meet the requirements of our Return Policy.
Approved refunds will be processed to the original payment method once returned items have been received and inspected.
Original shipping charges are non-refundable unless the item is faulty, incorrect, or otherwise required by law.
7. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order number and clear photographs of the issue.
Where a product is confirmed to be faulty or supplied in error, we will provide an appropriate remedy, including a replacement, exchange, repair, or refund in accordance with applicable consumer protection laws.
8. Promotions and Discount Codes
Promotional offers and discount codes cannot be exchanged for cash and may not be used in conjunction with any other offer unless stated otherwise.
We reserve the right to withdraw, amend, or cancel promotions at any time without prior notice.
Where an order purchased using a discount code is returned, any refund will be adjusted accordingly.
9. Intellectual Property
All content on this website, including logos, images, graphics, product descriptions, text, and designs, remains our property or the property of our licensors and may not be copied, reproduced, distributed, or used without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.
Nothing in these Terms & Conditions excludes or limits any rights that cannot legally be excluded under applicable consumer protection legislation.
11. Privacy
Any personal information collected through our website will be processed in accordance with our Privacy Policy and applicable data protection laws.
12. Contact Us
For any questions regarding orders, deliveries, returns, refunds, or these Terms & Conditions, please contact us using the contact information provided on our website.